Scaling an IT Service Business where every margin matters
Cerum Solutions is a leading business IT automation company specializing in technical consultation and implementation across various industries. As the founder of Cerum Solutions, my mission has always been to identify inefficiencies within our clients' operations and build custom technical automations to enhance their workflows. Our services span a wide range of solutions including CRM automations, backend internal tools, AI chatbots, KPI dashboards, reporting and analytics, and ERP implementations.
The Challenge
Running a professional services company, every margin matters for scale and growth. However, as we expanded, the cost of scaling became a significant challenge. It was increasingly difficult to allocate resources towards marketing and business growth while also focusing on hiring and retaining top technical talent. The process of hiring these roles myself was not only costly but also time-consuming, especially when faced with the risk of turnover after just a few months.
The Solution: Hiring through Seamlessly
Recognizing this challenge, I co-founded Seamlessly, a technical placement agency focused on hiring top-tier technical talent from the Philippines and LATAM regions. They're some of the best english-speaking companies with great western values that really translate well in the business world. Seamlessly provided us and was built with the following in mind:
- Extensive Talent Pool: Seamlessly's talent representatives utilized their broad network to find highly skilled technical and non-technical role's. First come's understanding the business's needs, as every business is unique & different. From there the Seamless team will filter out, shortlist, and setup interview's with their talent pool located in the following region's (Latin America & Philippines
- Efficient Onboarding: Seamlessly will provide both the employee and the employer the necessary resources to succeed. In our case we had designed SOP template's for some of the roles they'd be jumping into with our client's. This ensured that new Hire's were quickly familiar with our tech stack and ready to contribute from day one.
- Cost-Effective Hiring: We were able to hire developers at a flat monthly fee of $1,800/month for mid-level talent and $2,600/month for senior-level experts. This drastically improved our margins by over 80% and our bottom-line profit by 50%, making our operations more capital efficient.
The Results:
With the support and process of Seamlessly, we were able to:
- Enhance Efficiency: By delegating the hiring process to Seamlessly, our internal consultants and some of our senior engineers could focus on core projects without being bogged down by recruitment tasks.
- Boost Productivity: Although it took some time for new hires to ramp up, they quickly adapted and became integral to our project teams, handling small tasks initially and gradually taking on larger responsibilities.
- Achieve Significant Growth: Over six months, our business experienced a 300% growth rate. The extra capital from improved margins allowed me to step back from day-to-day tasks, including hiring, and focus on strategic growth and marketing efforts.
"Finding great tech talent overseas is hard, but with a firm like Seamlessly, you can remove yourself from the tedious hiring process and focus on what truly matters. Our partnership with Seamlessly has been instrumental in driving our growth and efficiency."
